Meenakshi & Meenakshi ("we" and "us") is the operatorof(https://www.meenakshiandmeenakshi.com) ("Website").By placing an order throughthis Website you will be agreeing to the terms below.These are provided toensure both parties are aware of and agree upon thisarrangement to mutuallyprotect and set expectations on our service.
1. GeneralOnce placed an order it will take 10-15 business daysto reach the customer.Subject to stockavailability. We try to maintain accurate stock countson our website but from time-to-time,there may be a stock discrepancy and we will not beable to fulfill all your items at the time ofpurchase. In this instance, we will fulfill the availableproducts to you, and contact you aboutwhether you would prefer to await restocking of theback ordered item or if you would preferfor us to process a refund.
2. Shipping CostsShipping costs are calculated during checkout basedon product type, weight, dimensions,and destination of the items in the order. Paymentfor shipping will be collectedwith the purchase. In most of the products, free shippingis applicable. Kindly look close tothe product page for more shipping information.This final shipping price will be shown to the customerduring the payment
3.1 Transit Time DomesticallyIn general, domestic shipments are in transit for10 - 15 Business days
3.2 Transit time InternationallyGenerally, orders shipped internationally are in transitfor 4 - 30 Business days. Thisvaries greatly depending on the courier you have selected.We are able to offera more specific estimate when we give a freight estimationafter contacting customersupport.
3.3 Dispatch TimeOrders are usually dispatched within 3-5 businessdays of payment of orderOur warehouse operates on Monday - Friday during standardbusiness hours, excepton national holidays at which time the warehouse willbe closed. In theseinstances, we take steps to ensure shipment delayswill be kept to a minimum.
3.4 Change Of Delivery AddressFor change of delivery address requests, we are unableto change the address atany time after the order has been placed.
3.5 Items Out Of StockIf an item is out of stock, we will dispatch the in-stockitems immediately andsend the remaining items once they return to stock.
3.6 Delivery Time ExceededIf delivery time has exceeded the forecasted time,please contact us so that wecan conduct an investigation.
4. Tracking NotificationsUpon dispatch, customers will receive a tracking linkfrom which they will beable to follow the progress of their shipment basedon the latest updates madeavailable by the shipping provider.
5. Parcels Damaged In TransitIf you find a parcel is damaged in transit, if possible,please reject theparcel from the courier and get in touch with ourcustomer service. If theparcel has been delivered without you being present,please contact customerservice with next steps.
5.1 Process for parcel damaged in-transitWe will process a refund or replacement as soon asthe courier has completedtheir investigation into the claim.
5.2 Process for parcel lost in-transitWe will process a refund or replacement as soon asthe courier has conducted aninvestigation and deemed the parcel lost.
6. Customer serviceFor all customer service enquiries, please email email@example.com